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Returns Policy

Not happy with your order? You've got 14 days from delivery to send unopened items back for a full refund.

14-day returns 🛡️

Items must be returned in their original, unopened, sealed condition. Sealed product (booster boxes, ETBs, gift boxes) that has been opened cannot be returned unless faulty — we can't resell opened collectibles.

How to return an item

2

Get the green light

We'll send a return authorisation and the return address.

3

Pack & post

Pack securely and post it back (tracked postage recommended).

4

Get refunded

Once inspected, your refund is processed within 3–5 working days.

Returns & Refunds

We want you to shop with confidence at TCG Wagon. If you're not completely satisfied with your purchase, we're here to help.

You may request a return within 14 days of receiving your order. To be eligible for a return, items must be unused, in their original condition and returned with all original packaging.

Due to the collectible nature of trading card products, sealed items must remain factory sealed to qualify for a return unless they are faulty or supplied incorrectly.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome by email. If approved, your refund will be issued to your original payment method within 3–5 working days.

Damaged or Faulty Items

If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We'll assess each case individually and work with you to provide an appropriate resolution.

Return Conditions

  • Returns must be requested within 14 days of delivery.
  • Items must be unused and in their original packaging.
  • Sealed trading card products must remain unopened.
  • Return postage is the customer's responsibility unless the item is faulty or supplied incorrectly.
  • We recommend using a tracked delivery service.
  • Refunds are processed after the returned item has been inspected.

Need to start a return?

Email us with your order number and we'll take it from there.

info@tcgwagon.com